01
Post In Platform Engineering Team
Start by posting the issue in the Platform Engineering Team channel on Mattermost.
Chain Of Command
Escalate ticket issues in the right order, and only in the right order.
This page defines the exact escalation path for ticket-related issues. Follow the sequence strictly so the right people are engaged at the right time and unnecessary noise is avoided.
Ticket Escalation Flow
Follow the chain of command in this exact order when a ticket issue is blocked.
Use this escalation path for ticket-related issues so the right people are engaged in sequence and unnecessary noise is avoided.
02
Ping Your Team Lead
If there is no response, escalate next to your Team Lead.
03
Ping Your POC
If the issue is still not acknowledged, escalate to your POC.
04
Ping Marjorie Echu
If there is still no response, escalate to the Project Manager, Marjorie Echu.
05
Ping Tia Leonard
If the issue remains unresolved, escalate to the COO, Tia Leonard.
06
Ping Eric Kemvou
If there is still no response, escalate to the CIO, Eric Kemvou.
07
Ping Simon Ocheme
If escalation is still required, contact the CTO, Simon Ocheme.
08
Ping Godwill Ocheme
If there is still no response, escalate finally to the COP, Godwill Ocheme.
Strict Order
Please follow this chain of command exactly as written to preserve proper escalation discipline and reduce unnecessary noise across the workspace.